Head of CRM Data and Insight

Salary: Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606

Job Summary 

The Head of CRM, Data and Insight is responsible for managing, developing and improving efficient systems and technical solutions that advance fundraising and alumni engagement in support of the Birmingham In Action campaign and beyond. With responsibility for a team of eight working across data, finance, and insight, this role has responsibility for DARO’s CRM (Blackbaud CRM), associated technical systems / integrations, information management, insight & analysis, reporting, user support, and gift administration. The postholder is DARO’s systems lead, with responsibility for development and maintenance of the CRM and associated information systems and integrations. 

You will be provided with a robust induction and an ongoing training program that will include support from the University and internal colleagues. DARO is an ambitious office, and we support our team to succeed. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.    

Informal enquiries can be made to Nicola Williams at n.williams.4@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment.
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

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