Customer Services Library Assistant x2

About the Role

For informal enquiries, please contact Inga Vai (Customer Services Coordinator) at Inga.vaicaityte@warwick.ac.uk.

Post 109251 pattern: Friday 8am-2:45pm; Saturday - Sunday 8am - 2:30pm.

Post 109245 pattern: Thursday 1:15pm-8pm; Friday 1:30-8p; Saturday 1:30pm-8pm.

This also applies to those weeks which include bank holidays and statutory/customary days, where you will be rostered to work as required.

For details on the experience and skills required, please refer to the job description (link here).

About You

What does the successful candidate look like?

We are looking for outstanding candidates to join our Customer Services team. You will demonstrate a strong commitment to excellent customer service, using strong interpersonal skills to work with a diverse range of people. You will be willing to learn, keen to take on new challenges and be able to work in a constantly evolving, busy customer focused environment. You will be highly motivated and enthusiastic. For further information regarding the skills required for this role please see the personal specification section of the attached job description.

About the Department

This is a unique opportunity to join the Library following the recent transformation of our services and launch of a new strategy. We are looking for inspiring, credible, and authentic team players. This is an opportunity to join this front facing Library team responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre). The successful candidates will provide support for a range of face to face and virtual enquiry services. It’s an opportunity to support the operational delivery and development of excellent frontline customer services, including all the Library’s diverse customer communities.

How to Apply

To apply please complete your essential personal details and attach a CV and cover letter by the closing date and time stated.

We will review applications throughout the advertising period and may contact shortlisted candidates before the closing date. We therefore encourage interested applicants to submit their application as early as possible. We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.

Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history.

Your cover letter should detail your motivation for applying for the role as well as detailing how you meet the essential and desirable criteria.   

The interview date will be confirmed at a later stage.

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the 'Apply' button.

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