Assistant Support Analyst

Technology and Information Services

Join our IT Support Team and help make technology work for students and staff across the University.

As an Assistant IT Support Analyst, you'll be at the heart of IT service delivery, resolving technical issues, supporting customers and developing your technical skills within a supportive and collaborative team environment.

About the role

Reporting to a Senior Support Analyst, the Assistant IT Support Analyst provides technical support to staff and students across the University.

You'll investigate and resolve IT incidents, fulfil service requests, maintain accurate records within the IT Service Management system and deliver excellent customer service through a range of support channels. You'll work across a broad range of technologies and services, helping to support teaching, learning, research and professional services.

This role provides an excellent opportunity to develop technical knowledge, build practical experience and progress a career within Technology & Information Services.

This role has no direct line management responsibility.

This is a part-time position working 29.6 hours per week on a permanent basis.

Key responsibilities:

• Customer Support
• Provide high-quality IT support to students and staff, delivering excellent customer service across a range of technologies and services.
• Incident & Request Management
• Investigate, manage and resolve IT incidents and service requests in line with agreed procedures and service standards.
• Ownership & Resolution
• Take ownership of incidents and requests from initial contact through to resolution, ensuring customers are kept informed throughout.
• Team Collaboration
• Work closely with colleagues across Technology & Information Services to resolve technical issues and support service delivery.
• Continuous Improvement
• Contribute to service improvement initiatives, knowledge sharing and the ongoing development of IT support services.

For this role, you will need to be on site 3 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs.

A current full driving licence (manual transmission) is essential as you will be driving University of Plymouth vehicles. This role is also subject to health surveillance with our Occupational Health team.

For an informal discussion to find out more about the role then please contact Martin Butlin: by email at martin.butlin@plymouth.ac.uk

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

What we’re looking for

• Excellent customer service skills and a genuine desire to help people.
• Strong communication skills with the ability to explain technical information clearly.
• A logical and analytical approach to problem solving and troubleshooting.
• Ability to organise and prioritise workload effectively in a busy environment.
• Enthusiastic about technology and committed to learning new skills and developing technical knowledge.

For more information about the job and the person specification, please refer to the job description.

Our Offer

• Generous annual leave: 25* Days Annual Leave (pro rata if part-time) plus Bank Holidays* & Closure Days*

Closing date: 12 midnight, Thursday 29 October 2026

Please apply via the ‘Apply’ button above.

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