Systems Support Analyst (CRM)

Contract type: Open ended

The University of Glasgow has been changing the world for more than 575 years, and we are one of the world's top 100 universities, ranked 12^th in the world in the Times Higher Education (THE) World Impact Rankings 2025, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

This is a fantastic opportunity for a new Systems Support Analyst (CRM) to join the University’s Information Services.

In this role, you will be responsible for providing system configuration, user support and training, testing and user research for Salesforce, contributing to the implementation and continuous improvement of the University business solutions built on the Salesforce platform.

This post is full time (35 hours p/w) and open ended.

Apply online at: Systems Support Analyst (CRM) · University of Glasgow

This role is not eligible for sponsorship under the UK Skilled Worker visa route. Candidates must therefore have an existing right to work in the UK or be able to secure this independently prior to commencing employment. For further information on alternative immigration options, please visit  University of Glasgow’s UKVI Website University of Glasgow's UKVI Website.

As part of Team UofG you will be a member of a world-changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

• A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
• An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook www.gla.ac.uk/myglasgow/payandpensions/pensions, benefits and discount packages.
• A flexible approach to working.
• A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  www.gla.ac.uk/myglasgow/staff/healthwellbeing.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community www.gla.ac.uk/myglasgow/humanresources/equalitydiversity.

We endorse the principles of Athena Swan www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too.

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