Junior IT Service Desk Analyst

City, University of London - Professional Services - Information Services

City, University of London is a global institution committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 19,500 students (35% at postgraduate level) from 150 countries; is in the world’s top four per cent (Times Higher Education World University Rankings) and the UK’s top twenty (The Guardian University Guide); is 15th in the UK for graduate employability (The Times and Sunday Times University Guide); and is top in London for student satisfaction (Complete University Guide).

City seeks to recruit a Junior Service Desk Analyst to join it's dynamic IT Service Desk Team as part of it's Information Services Department.

The Junior Service Desk Analyst will be responsible for level 1 and 2 software and hardware support, predominately via telephone, face to face at service points, via email or via the web. The post holder will troubleshoot and restore routine technical service and equipment problems by analysing, identifying and diagnosing faults and symptoms using established processes and procedures. The majority of resolutions are completed “remotely”. The Junior Service Desk Analyst will act as first point of contact for students, academics and staff, dealing with their IT related requests or incidents.

Person Specification
The successful candidate will be educated to GCSE level or equivalent and present a good level of analytical and problem solving skills as well as excellent communication and interpersonal skills. A flexible approach to work and challenges is required as well as being familiar with desktop software, e.g. MS Office packages. Good customer service skills are expected, along with the ability to build effective relationships with all customers.

Additional Information
In return, we offer a comprehensive package of in-house staff training and development, and benefits that include a defined benefits pension scheme.

Actively working to promote equal opportunities and diversity.

For more information and to apply, clink on the apply button below.

Applications must be received by 11.59pm on the closing date above.

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