Senior Service Analyst (Specialist Support)

Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery? 

We have an exciting opportunity to join our team focussed on the support of specialist and advanced IT and Audio Visual equipment, software and solutions supported by Digital, Data and Technology Group (DDaT), within a changing business, research, and technical environment.

About the role

You will be part of a team of Senior Service Analysts supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise in their area.

A typical day may see you helping to set up and deploying equipment within a research laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience.

You will also assist in developing IT Delivery and Operations support services, whilst maintaining positive relationships with the customer-base and staff within DDaT.

An ideal candidate in this role would have the following:

• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal and management skills, alongside an understanding of technology and demonstrable IT and/ or Audio Visual (AV) Support skills. 
• Proven experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment.
• Functional knowledge of IT Service Management principles and experience 
• Experience of effective working in a customer service environment
• Familiarity with using and supporting multiple operating systems, such as Microsoft Windows, Mac OS, Linux, and mobile operating systems.

You will possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop skills in all facets of IT and AV support, to support the diverse teaching and research capability of the University.

This role is offered on a full time (36.5 hours per week) permanent basis. 

For informal discussions about the role please contact Adrian Hooper on pysamh@bath.ac.uk or Sherilyn Elmes on ccssre@bath.ac.uk 

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