Admissions Advisers

Keypath Education UK Ltd

Keypath Education is currently seeking Admissions Advisers to join our team in Coventry.

About Keypath

A world leader in education-technology, Keypath Education is transforming the delivery of higher education across the world. We partner with and invest in universities to design, market and deliver online degrees on their behalf to students around the world. Our team has launched dozens of these ‘online enabled’ partnerships and we will be working with several more UK universities over the coming months. Our expertise and capital will ensure that British universities are able to launch high-quality online degrees to thousands more students worldwide.

About the role

Keypath Education UK is undergoing significant growth. We are a fast-paced, team-oriented, results-driven commercial company which demands excellent organisational skills and the ability to thrive with ambiguity, change, and dotted line reporting relationships.

You will play an important role in shaping the success of UK online higher education over the coming years. We are determined to be the sector’s foremost ‘online enabler’ and will be delivering courses for some of our nation’s best institutions.

The Admissions Adviser role will be responsible for facilitating prospective students through the application process for their university of choice. The Adviser will ascertain the needs and objectives of a prospective student through a series of telephone interviews and help the student determine if the Course and/or University is a fit for the student. The Adviser will also support the applicant through the admissions and enrollment process to ensure the student meets all university requirements and deadlines.

Remuneration and Benefits 

  • A highly-competitive salary and benefits 
  • An entrepreneurial, ambitious and growing company with an inspiring mission
  • 25 days annual leave plus bank holidays, and additional summer holidays
  • Continuing professional development in a life-long learning culture
  • Eye care vouchers
  • Comprehensive pension scheme

Responsibilities

  • Communication with prospective students through a variety of channels, including: phone calls, emails, texts etc, regarding the University and Course.
  • Follow Keypath Education and university guidelines for lead management and moving leads through the different statuses in the CRM.
  • Advising students using a consultative process to ensure the student has all the information to make an informed decision about the University and courses.
  • Support students through the admissions and potentially the enrolment process.
  • Use the CRM database to track student progress and any communication with applicants
  • Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per applicant and number of applications per day as set by the Head of Student Recruitment
  • Communicate industry trends, course differentiators/factors and applicant feedback in internal cross functional meetings and to the marketing team
  • Actively participate in internal or external team meetings
  • Audit the database regularly to make sure that the student statuses align with their situation and progress, ensure all leads are being followed up and are tracked accordingly
  • Support in the forecasting of application and student recruitment forecasts
  • Work with the marketing team to build internal cultivation plans to revitalise the database
  • Willingness to work shift patterns (evenings and weekends) to support dialing strategies

Qualifications

Education:  Bachelor’s degree preferred.

Experience: 

  • 2- 3 years’ experience ideally in student recruitment/sales.
  • General knowledge of Higher Education and/or recruitment and admissions experience preferred.
  • Experience/interest in engaging with international students.
  • Technically proficient in CRM and CMS systems.
  • Goal oriented and proven ability to meet admission targets.
  • Demonstrated critical thinking skills, decision-making, and problem solving skills.
  • Excellent written and verbal communications skills including the ability to successfully work with all levels of management.
  • Proven ability to effectively provide training and explain processes and procedures.
  • Knowledge of planning processes and issues.

Attitudes 

  • Motivated, enthusiastic and has a positive attitude to work.
  • Proactive and seeks to make improvements.
  • Approachable, able to inspire confidence.
  • Creative thinker, always willing to offer new suggestions and ideas.
  • Diplomatic and professional at all times

Early applications are actively encouraged, with ongoing assessment of all new applications. Advertising will remain live until the role/roles have been filled.

 


About Keypath
A world leader in education-technology, Keypath Education is transforming the delivery of higher education across the world. We partner with and invest in universities to design, market and deliver online degrees on their behalf to students around the world. Our team has launched dozens of these ‘online enabled’ partnerships and we will be working with several more UK universities over the coming months. Our expertise and capital will ensure that British universities are able to launch high-quality online degrees to thousands more students worldwide.