Switchboard Supervisor

University of Reading - Information Technology

We seek to appoint an individual to work as part of the Network & Telephony team providing supervision of the main Whiteknights telephone switchboard and the management of the telephone operator.

The successful candidate will have the opportunity to have an active role on an upcoming project for the transition from legacy, analogue PBX systems to VoIP telephony.

You will have:

  • Experience with Switchboard Operator procedures
  • Excellent customer service skills
  • Excellent knowledge of telephone extension programming
  • Excellent knowledge of voicemail, call logging and records systems
  • Experience using Call Centre platforms

The University of Reading is an exciting and vibrant place to work where there are opportunities to get involved with a wide variety of work, from corporate systems to high profile research groups, and from the museums and archives to a working farm.

The University offers a generous holiday allowance of 21 days and 6 days of extended closure around Christmas and Easter. There is a good pension scheme, onsite gym and childcare and a vibrant community offering the opportunity to get involved in a wide variety of interests.

2 positions available:

Permanent, Part-time (25 hours per week), morning shift (08:15 to 13:15), flexibility to cover morning shift (8:15 to 13:15) or both shifts (8:15-17:00) is required.

Fixed Term until 31/12/2018, Part-time (20 hours per week), afternoon shift (13:00 to 17:00), flexibility to cover morning shift (8:15 to 13:15) or both shifts (8:15-17:00) is required.

Informal contact details
Contact role: Telephones & Network Manager
Contact name: George Margaritis
Contact phone: +44 (0) 118 987 5123
Contact email: g.margaritis@reading.ac.uk

Alternative informal contact details
Contact role: Assistant Director
Contact name: Anton Lawrence
Contact phone: +44 (0) 118 987 5123
Contact email: a.r.lawrence@reading.ac.uk

The University is committed to having a diverse and inclusive workforce, is a Stonewall Diversity and Global Diversity Champion, and supports the principles of the Race Equality Charter and Athena SWAN. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates who do not already have permission to work in the UK should note that this role is not recognised as a graduate level job by UK Visas and Immigration and the Tier 2 sponsorship route is not available for non-graduate level occupations. There is further information about this on the UK Visas and Immigration Website.

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South East England