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Process Improvement Co-ordinator

York St John University - Registry

Full-time role, fixed term (18 months)

Situated in the heart of the vibrant, historic city of York, and with roots dating back to 1841, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environment, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging. The University is committed to the continuous enhancement of the management of academic standards, and the ongoing development of efficient and effective processes and systems.

Based within the Student Systems team in Registry, you will work with colleagues across the Student Administration Unit, Registry, and the University Secretary's Office to facilitate the development and delivery of customer focused processes, policies and service plans, with an initial focus on the continued roll out and embedding of the attendance monitoring system (AMS).

You will support the development of processes that deliver efficient service improvement and support the University's strategic priorities. Using methods of business improvement to include LEAN and systems thinking, and will work with functional and service managers to maintain appropriate records to monitor delivery of agreed outcomes against key performance indicators.

We'd love to hear from candidates who have sound administration and IT skills, and experience of process improvement experience. Excellent organisational, written and oral communication skills along with a strong customer focus are also essential for the role.

For informal enquiries, please contact Michelle Jenkinson, Head of Student Records and Systems

In addition to a competitive salary and the opportunity to work at our beautiful campus in the heart of York, YSJ employees enjoy access to a superb range of benefits including -

  • Generous annual leave entitlement (plus additional leave days during our Christmas closure period)
  • Pension scheme
  • Health cash plan
  • Training and development
  • Discounts at a wide range of high street brands and local companies, including shops, cinemas and gyms.

We welcome all applicants and particularly people from minority ethnic backgrounds as they are underrepresented within the university.

Please note that CVs are not accepted in place of the application form.

Closing Date - Wednesday 27 February 2019 at midnight

Provisional Interview Date - 7th March

Location: York
Salary: £21,414 to £24,029 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 12th February 2019
Closes: 27th February 2019
Job Ref: 011-19
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