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Assistant Director of Student Services and Student Experience

Study Group - University of Surrey International Study Centre

Location: Guildford
Salary: £45,000 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 7th August 2019
Closes: 7th October 2019

JOB OVERVIEW

Here at Study Group, we strive to give our students a world-class experience during their study in the UK. Our Student Services and Student Experience teams play a pivotal part in this, and due to exciting fast-paced growth within this centre, we are looking for an experienced manager to take ownership of these support functions.

In this role, you will oversee the Professional Services department, enabling students to thrive and study legally, safely and successfully. You’ll ensure UKVI compliance in visa and attendance systems, key quality assurance and enhancement activities are carried out according to Study Group, the university partner and regulatory body requirements.

You will be responsible for a variety of different departments that include Academic Admin, Exams, Visa & Compliance, Welfare, and Student Experience. With this in mind, your day to day will be full of complex variables, so the ability to think strategically and the ability to manage different projects will be essential. The centre is a dynamic working environment that is ever-changing so you will be adaptable with the capability of working to deadlines. If you are passionate about the student experience and have innovative strategies that will enhance this, then you have the platform to implement your ideas and promote these across the centre, the University partner, and the wider Study Group network.

KEY RESPONSIBILITIES

  • Lead and motivate the Study Centre’s progression support, student service and academic administrative staff to contribute to ensuring the best possible student outcomes and student experience.
  • Contribute to developing, communicating and enacting the strategy and priorities for the centre.
  • Oversee the customer service operations of the centre, ensuring consistently high levels of student satisfaction.
  • Design and implement progression support and attendance strategy with the Head of Progression and Support, and policy and procedures for the centre,
  • Oversee the visa and compliance aspect of the student journey
  • Ensure that the Centre’s Customer Service and Student Support attendance strategies, policies and procedures are fully compliant with Study Group’s, University of Surrey’s, UKVI’s and relevant external agencies’ quality frameworks, policies, procedures and codes of practice

EXPERIENCE

  • You’ll be a strategic manager with experience managing Academic Admin/Student Support/ Student Experience/Visa and Compliance/ or Exams and Assessment teams in an Academic environment.
  • You will have experience of working proactively to develop, build and maintain a high-level Student Experience.
  • You’ll need a solid Understanding of UKVI rules and guidance.

ABOUT US

Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education and work with universities which are as motivated by driving student success and outcomes as we are. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.  

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

   
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