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EUC Support Manager

Newcastle University

Location: Newcastle upon Tyne
Salary: £31,406 to £33,309 with progression to £40,927 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 9th September 2021
Closes: 23rd September 2021
Job Ref: 9582

Company description:

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Job description:

The Role

You will be responsible for leading and motivating a team of EUC Support Analysts that support a large customer base of Professional Staff and Academics. As well as our large Student Population. The EUC Support Manager will be responsible for maintaining skills and ensuring a high level of support for all customers. As well as ensuring SLAs and KPIs are met. You will be expected to have experience of managing IT Equipment throughout its lifecycle from purchase to WEEE. Experience in coordinating project work and ability to take responsibility are essential. You will be required to plan your own workload but also the workload of the technicians and Team Leads that would report into you. Experience in Lead/ Six Sigma Methodology is desirable but not essential.

Informal enquiries may be made to Ken McGuinness, End User Computing & AV Manager at

Over the last 18 months, we have reimagined the way we deliver our University IT Services, forming a world-class IT department responsive to the needs of our global community. We're growing significantly and we've created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills. Our people have been at the centre of this change, and we are now investing in further knowledge and experience to ensure we have the skills required to serve the complex demands of our world-leading University.

The University is an exciting and dynamic place to work, dedicated to learning and research. You will be based on campus in the centre of Newcastle and have access to fantastic resources on-site and the opportunity to attend relevant conferences and training courses. Benefits include excellent pension; 30 days holiday, 8 bank holidays plus an additional 4 discretionary closure days over the Christmas and New Year; discounted travel for the Metro and local bus services; and discounts for national retailers.

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