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Specialist Software Technician

University of Essex - School of Computer Science and Electronic Engineering (CSEE)

Location: Colchester
Salary: £31,406 to £34,304 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 13th September 2021
Closes: 7th October 2021
Job Ref: REQ04923

School of Computer Science and Electronic Engineering (CSEE)

The School is a large and dynamic department in the Faculty of Science and Health.  The School is internationally known for its research in a range of areas and offers an excellent education to its students. We have enjoyed a period of rapid growth, and now have over 1100 students studying with us at undergraduate and postgraduate levels. 

We are now seeking a Software Technician to join our dedicated technical team, to be responsible for maintaining the technical aspects of the CSEE laboratories, supporting the catalogue of software solutions, and maintaining day-to-day systems.

Duties of the Role

The primary duties of the post holder will be to maintain systems such as source control repository servers, Linux-based servers for image management and deployment, access and updates on desktop and remote desktop solutions. A core part of this role is to maintain to the day-to-day functionality and respond to incoming requests and incidents as the arise.

You will be expected to develop and support the school’s software catalogue across all delivery methods including providing support to both physical and virtualised workflows. The candidate should have experience in working with virtual machines, and experience of end-user-computing (EUC) solutions is advantageous but not essential as there is scope to grow within this position.

The successful candidate will be responsible for providing technical support to hardware and software as part of the technical team within the School.  Furthermore, responsibilities will also be focused in providing technical support to academic staff and students throughout all of the CSEE laboratories, to ensure lab facilities are run efficiently, smoothly and problems are resolved in a prompt and timely manner.

Skills and qualifications required

Due to the nature of the position, excellent communication skills and the ability to present complex technical issues clearly is fundamental. The successful candidate will have an analytical mind, be reflective, logical, and creative. This role requires an approach which supports a strong technical drive to bring a powerful ethos to all aspects of the CSEE department.

The position also demands highly specialised technical knowledge in areas such as Systems deployment and administration. Advanced knowledge in the configuration and maintenance of Linux and Windows (both Servers and Desktops) are essential for this post. Supporting knowledge of Artificial Intelligence (AI), Computer Science, Distributed Embedded Systems, Robotics, Mechatronics, Linux, are advantageous but not critical.

A full list of duties and requirements can be found within the job pack attached.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

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