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Programmes Manager (International)

King's College London - Nightingale Student Hub / Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care

Location: London
Salary: £38,304 to £45,026 including London Weighting Allowance
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 13th September 2021
Closes: 17th October 2021
Job Ref: 031808

Campus: Waterloo

Contact: Magda Pazdej, Senior Programmes Manager


Job description

The Programmes Manager (International) will work as part of a collaborative, high-performing team to ensure the best possible learning experience for our students. The Nightingale Student Hub is the students and education services centre for the Florence Nightingale Faculty of Nursing, Midwifery, and Palliative Care. Within the Hub, we manage the delivery of taught programmes through a shared commitment to exceptional support for all our students. The role holder will work as part of a team to ensure our students benefit from the highest possible quality of professional services support.

The role holder will lead on programmes management for our international collaborative partnership with Ngee Ann Academy for undergraduate and post-graduate programmes. They will work collaboratively alongside our other Programmes Managers and Senior Programmes Officers. There will also be opportunities to represent the Faculty in wider university activities and committees, in support of the Faculty’s interests, and to work collaboratively with university functions.

We are looking for an experienced professional with a strong understanding of user-focused, end-to-end service ethos and familiarity with frameworks for effective delivery. Excellent organisational, numeracy and communication skills are required.

This post will be offered on an 5 year fixed term contract.

This is a full-time post - 100% full time equivalent

Key responsibilities

  • Support the Senior Programme Officers/Programme Officers in managing Ngee Ann Academy students’ pastoral care needs, ensuring teams are aware of signposting students to relevant services and that processes and policies are kept up to date.
  • Ensure Ngee Ann Academy activities, such as assessment and progression processes, are completed in accordance with university timeframes and policies.
  • Manage resources on a day-to-day basis to ensure consistent service delivery (e.g. timetabling, assessments, graduations) across the academic cycle.
  • Work with the Senior International Partnerships Manager and Faculty Quality Assurance Manager to ensure that quality assurance and accreditation requirements are met for all courses.
  • Have oversight of, investigate and respond to formal and informal complaints within agreed timeframes.
  • Contribute to and inform the development of student systems, including online learning platforms and SITS.
  • Contribute to and initiate process improvements, eliciting and responding to service user feedback, ensuring training and support is provided to the Senior Programme Officers, Senior International Partnerships Manager, and Senior Programmes Manager.
  • Produce management information data to meet the needs of a wide range of stakeholders, including utilising data to monitor completion and quality of work undertaken by the team and analysing and providing reports on data from numerous sources such as module evaluation processes.
  • Monitor and review Ngee Ann Academy’s programme service delivery on a continual basis to ensure compliance with agreed timeframes, expectations, key performance indicators and service level agreements.
  • Undertake local line management life-cycle processes, from recruitment, through induction, probation, performance management, enabling development and training activities and completing exit processes.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

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