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Senior Service Delivery Analyst (IT)

University of Portsmouth - Professional Services - Information Services

Location: Portsmouth
Salary: £27,924 to £30,497 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 13th September 2021
Closes: 22nd September 2021
Job Ref: ZZ601216

Interview date: 05 October 2021 

The University of Portsmouth is a dynamic and ambitious institution with a track record of success. One of only four universities in the south east of England to achieve a Gold rating in the Teaching Excellence Framework and ranked in the top 150 in the Times Higher Young University World Rankings.

An exciting opportunity has arisen within the Information Services (IS) Department for a full-time Senior Service Delivery Analyst.

Information Services is responsible for providing all IT services across the University.  The department follows an ethos of service excellence and we use the ITIL framework to ensure that we meet our exacting standards. 

Working as part of Student Service Delivery (SSD), the Senior Service Delivery Analyst will provide all levels of IT help to students having problems using IS services. The post holder will give 1st level (telephone and email), 2nd level (on-site) and some 3rd level IT support directly to customers within the University.

They will also be expected to undertake Service Management (operational), assist in maintaining IS/SSD front line services (such as laptop lockers, interactive information points, open access areas, IT rooms, halls, chat bots) and help support the virtual servers that run these services.

The post holder will also have an opportunity to work on various leading University wide IT projects.

The successful applicant will have excellent customer service skills and experience working within a strong customer focused environment.

For further information, please contact

The University of Portsmouth believes this role is eligible for sponsorship with UKVI under the Skilled Worker Route visa, and meets the minimum salary requirements to obtain the minimum points requirement.

Please note anonymous shortlisting will be carried out for this role as part of the University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details entered on application forms, including your name and address, will not be disclosed to the shortlisting panel. If you have been asked to upload any additional information to evidence how you meet the person specification, this should not contain information that would allow the shortlisting panel to identify who has applied.

We kindly ask that candidates do not send CVs or cover letters as these will not be considered.

As an equal opportunities employer, we welcome applications from all suitably qualified persons and all appointments will be made on merit. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from Black, Asian, or from other ethnic groups who are currently under-represented at this level in this area.   

For detailed information about University of Portsmouth, please select this link: Working at Portsmouth

For detailed information about the vacancy, please select this link: ZZ601216-1 - Senior Service Delivery Analyst.docx

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