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Student Communications and Content Development Officer

Swansea University - Academic Services

Location: Swansea
Salary: £35,326 to £40,927
Hours: Full Time
Contract Type: Permanent
Placed On: 3rd November 2021
Closes: 28th November 2021
Job Ref: SD02510

The University’s Academic Services will provide high quality professional services to students, staff and external stakeholders.  Academic Services will enable and deliver, where appropriate, institution wide change, affecting improvements in key strategic areas to enhance the Swansea student experience. Academic Services is proud to hold the Cabinet Office’s Customer Service Excellence Award and will continue to ensure service excellence through engagement, partnership and innovation.

The primary aim of the Student Communications and Content Development Officer will be to develop and create dynamic and engaging content for students across Swansea University, using a content plan in line with the Student Engagement Strategy. Working in partnership with the Students’ Union, Faculties, Professional Services and Academies the Officer will help to enable the University to deliver on its commitment to working with students as partners and to deliver an exceptional student experience. The post holder will also be required to deliver audience focussed content for a variety of platforms, promoting student facing service delivery using content that will seek to engage with a high volume of students.

Person Specification:

Qualification

  • A degree or equivalent significant relevant work experience

Experience

  • Experience in motivating stakeholders or influencing others.
  • Experience of developing audience focussed content for a variety of channels and platforms.
  • Experience of student communication and marketing work in a HE environment.
  • Experience of driving change through committees.
  • Experience of University Quality Enhancement policies and procedures.

Knowledge and Skills

  • Excellent copywriting, proof reading and communication skills, with the ability to adapt content for a variety of platforms and influence various stakeholders.
  • The ability to create content across multiple platforms in a range of formats to include emails, written copy, podcasts or multimedia presentations, maximising content for engagement and impact
  • Experience of delivering student focussed campaigns
  • Clear understanding of the needs of Faculties, Professional Services, the Students’ Union and students, and of service delivery imperatives for Academic Services and key external stakeholders
  • Excellent organisational and time management skills with ability to prioritise work to meet deadlines, keeping team members focused on delivering outcomes through line management.
  • Positive, enthusiastic and creative approach, with the drive and tenacity to deliver new initiatives and improve existing frameworks independently.
  • The ability to use analytics tools to monitor student engagement, create detailed reports and use evidence to influence communications and engagement strategies.

For informal enquiries please contact: Anne Cottam, Student Partnership & Engagement Manager:a.l.cottam@swansea.ac.uk

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