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Service Desk Analyst

Bloomsbury Institute Limited

Location: London
Salary: £21,900 to £32,400 Grade 1
Hours: Full Time
Contract Type: Permanent
Placed On: 5th November 2021
Closes: 29th November 2021

Location: London (Bloomsbury) and our new Great Portland Street Office

Closing date: 17.00 hours on Monday 29th November 2021

Bloomsbury Institute is a higher education provider, regulated by the Office for Students, and we deliver undergraduate degrees in accounting, business and law. The majority of our teaching is delivered at 373-375 Euston Road, Birkbeck University of London.  We currently have c. 80 members of staff and 1,000 students, with plans to progressively increase student numbers to c. 2,000.

We pride ourselves on providing disadvantaged and underrepresented students with access to a transformative higher education experience. We recruit students that have the potential, attitude and aspiration to succeed. This is key to us fulfilling our broader vision of offering students from all backgrounds the opportunity to define and pursue success through education.

As a new role at a progressive, values-driven institute, we're looking for someone with experience of working in Higher Education or in an IT Helpdesk customer focused setting. Reporting to the Applications Manager and working as part of a small team, you will play a crucial role in being the first line support and face of IT Services to students and staff. You will also be the main triage for IT tickets to second line IT Engineers.

There's scope for development in this role, and you'll have the chance to help shape and improve first line policies and procedures in how we deal with student and staff queries. You will also be able to enhance and develop your skills in areas such as Active Directory (AD), internal application and system support and deployment of software.

For more information (including the full Job Description and Person Specification) and to apply, please visit:  https://www.bil.ac.uk/about/work-with-us/service-desk-analyst/

Please read the full Job Description and Person Specification before emailing your letter of application and CV to:

hr-it@bil.ac.uk

Please include the title of the post you have applied for in the subject heading of the email.

The closing date for applications is 17:00 hours on Monday 29th November 2021. 

It is recommended that you submit your application early, as we intend to invite shortlisted candidates to interview on a rolling basis and may hire before the advert has closed.

Bloomsbury Institute is an equal opportunities employer. We actively welcome applications from disabled persons and can offer flexible working to help you balance work with your other commitments.  

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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