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Applicant Services Officer ( Fixed-term, 12 months)

Canterbury Christ Church University - Directorate of Marketing and Recruitment

Location: Canterbury, Work from home
Salary: £22,254 to £24,174 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 18th November 2021
Closes: 8th December 2021
Job Ref: REQ02595
 

This is a Hybrid home working role (working in the Canterbury Office 5 days across 2 weeks)

The Directorate of Marketing and Recruitment provides efficient and effective admissions, planning and academic administrative services that are aligned to the University’s strategic aims, underpinned by a strong customer focus, and delivered across all our campuses and partnerships increasingly on a 24/7 basis.

Within the Directorate, Admissions delivers a high-quality service to enquirers, applicants, and their advisers. Admissions is responsible for:

  • Operating fair, transparent and responsive admissions, and selection policies to deliver an excellent applicant experience.
  • Managing admissions processes to achieve agreed student number recruitment targets.
  • Providing professional leadership and advice on all admissions activities including to those parts of the University that have delegated responsibility in these areas.
  • Planning and managing confirmation and clearing.
  • Overseeing and contributing to ongoing UKVI Student Route compliance activities.

We are seeking to appoint an Applicant Services Officer to join a small team that administer the set up and maintenance of the university’s portfolio of courses to facilitate applications. You will be responsible for the maintenance and development of communication with applicants on behalf of the Admissions and Applicant Services team.

You will provide support to the Admissions Manager (Applicant Services) regarding the set-up, maintenance, and operation of the annual Clearing Enquiry Service. They will also be expected to train staff across the university in key admissions processes.

You will be a team player with relevant experience in a busy administrative environment. We are looking for someone who has excellent customer service skills and can contribute to the wider team whilst working independently. A high level of attention to detail and good communication skills are essential requirements, as is the ability to quickly acquire and utilise knowledge of university and sector procedures, structures, and regulatory frameworks.

Please note, experience with working with Systems is an essential requirement for this role.

Additional Information

We aim to create an inclusive working culture in which all employees feel valued. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates, which are currently underrepresented throughout Canterbury Christchurch. We are committed to improving employment opportunities for ethnic minorities. We also welcome applications from LGB, Trans and Non-binary candidates. All applications decisions and progression opportunities through the University will be determined by personal merit only.

#Equalityatcccu

How to apply

Start date for applications: Thursday 18th November 2021
Closing date for applications: Wednesday 8th December 2021
Interviews are to be held: Tuesday 14th December 2021

If you require further information regarding the post, please feel free to contact Semiyen Solomon at s.solomon1310@canterbury.ac.uk or Gill Underwood at gill.underwood@canterbury.ac.uk quoting the reference job reference number listed above.

If you require further information regarding the application process, please contact the Recruitment Team at hr.recruitment@canterbury.ac.uk quoting the job reference number listed above.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

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