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Student Information Team Adviser

University of Essex - Academic Section

Location: Loughton
Salary: £20,092 to £22,847 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 22nd December 2021
Closes: 30th January 2022
Job Ref: REQ05529

Duties of the role

An exciting opportunity has arisen for a passionate and enthusiastic individual to join the busy Student Information Team, delivering flagship services to our students as an adviser.

The successful candidate will be committed to providing the highest levels of customer service to deliver frontline services dealing with initial queries from students on a wide range of subjects.

All this means that in any one day you might be advising a student who wants to move flats; telling a student about scholarship deadlines; helping to explain the appeals process to a student; taking a payment; or booking a distressed student into a meeting with a member of the wellbeing team.

You will be dealing with students in person in the hub as well as answering phone, live chat and email queries. You will also be working with a lot of different IT systems to find information to help answer students’ queries and to record interactions. You will need to have a flexible approach to your work, as the nature of this role involves working on different desks in a working day.

Skills and qualifications required

To be successful you will need a good working knowledge of Word, Excel, Outlook and other Microsoft packages. It is essential that you have experience of delivering great customer service and excellent communication skills.

In our fast paced environment, you will thrive on working on multiple queries whilst remaining  patient and maintaining a confident and pleasant manner. Your effective organisational and administrative skills will ensure that you work accurately and with attention to details to ensure our students needs are met.

You will be a quick learner who is able to develop and maintain a broad knowledge base about how things work at Essex. You will need to work well with other members of the team and with colleagues across the university.

*Previous applicants need not apply*

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please email resourcing@essex.ac.uk.

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