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Library Assistant

University of Bristol - Library Services

Location: Bristol
Salary: £21,686 to £24,174
Hours: Full Time
Contract Type: Permanent
Placed On: 14th January 2022
Closes: 27th January 2022
Job Ref: SUPP108066

The role

These roles offer an exciting opportunity to join the Library Customer Services Team to deliver both physical and virtual accessible and inclusive front-line services to students and researchers across the University. There are eight libraries including the Veterinary Sciences Library at Langford and you may be required to work at any site across the week to support operational requirements.

What will you be doing?

Responsibilities include working on Information Desks across campus to support students to use both physical and digital resources for study and research. You will answer and refer on questions received via the library virtual chat service, working across teams to resolve customer issues. You will support students in using the physical spaces on campus to ensure a positive customer experience.

You should apply if

You will have excellent communication and customer focus skills and experience of working in a fast-paced, front facing service environment. Support will include triaging IT issues to enable students to flourish in a blended learning context. 

Additional information

There are two full time, open-ended positions available.

This advert will close at 23:59 GMT on Thursday 27th January 2022.

For informal enquiries please contact Rob Hannah, Customer Services Manager: Robert.Hannah@bristol.ac.uk or Julia Richardson, Customer Services Manager: Julia.Richardson@bristol.ac.uk

 

We welcome applications from all members of our community and are particularly encouraging those from diverse groups, such as members of the LGBT+ and BAME communities, to join us.

 

 

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