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Lead Technician - Audio Visual

Cardiff University

Location: Cardiff
Salary: £34,304 to £40,927 per annum (Grade 6)
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 14th January 2022
Closes: 30th January 2022
Job Ref: 13263BR

Within University IT, the Service & Operations Group is responsible for the day to day operation of the centrally managed IT service. Operating within an ITIL framework, the group provides the IT Service Desk, Incident and Problem Management, Change, Configuration and Release Management, Service Delivery and Data Centre Operations.

As part of a service delivery team, you will provide a highly professional, friendly and customer focused face to the services offered by University IT. You will be dedicated to the provision of an efficient, effective and quality driven technical support service to staff and students within the Corporate, Administrative, Academic Research and Learning and Teaching functions of the University.

Specifically, this role will coordinate and manage the provision of technical support, maintenance (preventative and corrective), advice, and expertise for Audio-Visual equipment (including presentation and capture technologies) and related IT infrastructure within University learning spaces (including lecture theatres and seminar rooms) and collaboration spaces (including meeting rooms and video conferencing suites).

The Lead Technician role provides technical expertise to enable the correct application of operational procedures. Using management tools, you will determine load and performance statistics. You will contribute to the planning and implementation of maintenance and installation work, including implementing agreed changes and maintenance routines. You will identify operational problems and contribute to their resolution, checking that they are managed in accordance with agreed standards and procedures. You will provide reports and proposals for improvement to specialists, users and managers

This post is full time and fixed-term until 30 November 2022.

Salary: £34,304 - £40,927 per annum (Grade 6)

Closing date: Sunday, 30 January 2022

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

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