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Customer Service Advisor

University of Southampton - Residential Services

Location: Southampton
Salary: £22,149 to £25,642 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 23rd September 2022
Closes: 6th October 2022
Job Ref: 1985022FB
 

Location:  Halls - Montefiore

Fixed Term: Until 31/03/2023

Interview Date: To be confirmed

We are recruiting for a Customer Services Advisor on a full-time, fixed term basis until March 2023, within the Discipline and Resolution team in our Residential Services department. This role will be providing support to the Supervisor, helping with administrative tasks and having proactive engagement with students to promote harmonious living and assisting with low-level dispute resolution. We are aiming to help students resolve flat mate disputes themselves with guidance and help from the team. The candidate must be happy to travel to multiple Halls of Residences and engage with students in their accommodation. 

You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence.

The position offers a 36 hour/week contract and is complimented by a range of other employment benefits. The working hours will be 12pm-8pm Monday to Friday. The shift pattern helps to ensure a high standard of customer service outside of our core working hours and to be available at times when students will be at home in the evenings. 

The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner. 

Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

To find out more about our Residential Services Team please have a look at our website at http://www.southampton.ac.uk/uni-life/accommodation.page.  If you would like more information about the recruitment process please email hr@soton.ac.uk, quoting the vacancy reference number in the subject line of your message.

Application Procedure:

You should submit your completed online application form by clicking the 'Apply' button above. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Michelle Jose (HR Recruitment Team) on +44 (0) 23 8059 4043 or email recruitment@soton.ac.uk. Please quote reference 1985022FB on all correspondence.

Further details: 

We aim to be an equal opportunities employer and welcome applications from all sections of the community.

Please note that applications from agencies will not be accepted unless indicated in the job advert.

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