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Student Records Administrator - Fixed-term Contract

Queen Mary University of London - Student Experience - Registry Services

Location: London
Salary: £36,348 to £42,592 per annum including London allowance (grade 4).
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 25th November 2022
Closes: 8th December 2022
Job Ref: QMUL30813
 

About the Role
The Student Records Administrator has specific responsibility for ensuring the delivery of a professional service to all taught students and relevant staff. This includes ensuring the student academic records are kept up to date, managing changes to circumstances, liaising with Student Finance England on student loan matters, and ensuring students are correctly registered for the requisite modules to obtain their award. The team takes the lead in dealing with post-enrolment queries and the closure of records as well as managing the end of year processes for in-year progression, end of programme awards and roll forward of enrolment records.

About You
The ideal candidate will have a strong customer focus and be confident in dealing with general and specific enquiries. You should be approachable, sensitive to individual student circumstances and able to deal with their enquiry from initial raising through to satisfactory completion / resolution. An understanding of higher education processes would be advantageous.

About the Department
Registry Services is responsible for the maintenance of a student’s personal and academic record from the point of enrolment through to award, for the organisation and delivery of online and invigilated examinations, the distribution of the Queen Mary bursary and other approved scholarships, ensuring compliance with immigration rules and dealing with academic and regulatory queries from both students and academic colleagues. The team is looking to expand the number of administrators and as a result are offering several posts on a fixed term basis for this area.

About Queen Mary
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers. We continue to embrace diversity of thought and opinion in everything we do.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The posts are based at the Department W administration building, Mile End Road, London. The posts are fixed-term for 12 months and full-time. The starting salary will be Grade 4, in the range of £36,348 - £42,592 per annum, inclusive of London Allowance. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Tessa Cornell – t.l.cornell@qmul.ac.uk.

To apply for the role, please click the ‘apply’ button.

The closing date for applications is 8th December 2022. Interviews will be held shortly thereafter.

The post will commence in January 2023

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