Operations Coordinator, Student Information Centre (20654-1222)

Previous candidates need not apply.

Permanent position, 36.5 hours per week.

You will be responsible for providing exceptional customer service to our 25,000 students and 100,000 conference delegates throughout the year.

You will be involved in the check in and check out of a high volume of customers, providing assistance, answering general enquiries and rectifying issues should they arise. You will also be responsible for the monitoring of all keys, receiving and processing large payments, handling bookings and other general administration duties.

You will be part of a friendly team in a fast-moving, professional department.

The role will require you to provide cover over two reception desks at certain times of the year and as such experience of successfully working in a busy, customer-focused environment and of supervising a small team of staff is essential. Hotel and/or Student Finance experience would also be an advantage.

Current shift patterns are as follows but these are subject to change due to business levels. You will be allocated shifts on a rota basis in line with the below.

Term Time Shifts Hours:
Weekdays 08:00 – 16:00, 12:00 – 20:00, and weekends 10:00 – 18:00.

Vacation Shift Hours:
Mon – Sun 07:00 – 15:00, 15:00– 23:00.

Interview dates: w/c 9 January 2023.

Closing date: 2 January 2023.

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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