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Student Experience Administrator

Regent's University London - Student Experience Team

Location: London
Salary: £26,562 to £30,838 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 6th December 2022
Closes: 8th January 2023

FTC for 6 months

The Student Experience Team is a new team, and we are looking for a Student Experience Administrator to review and streamline several different tasks to ensure the smooth running of this new service.

The Student Experience team are responsible for providing front-line support to students using a caseload management approach to ensure that every individual student is recognised and appropriately supported. The team are also responsible for monitoring attendance and engagement, coordinating student-facing events and activities, and supporting course teams with student-experience related matters.

You will play a key role of transitioning to this new service and will work with the Student Experience Manager to implement process changes and efficiencies, including the implementation of technological solutions. 

Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll be customer focused with a strong focus on the student journey. You will have a background and experience of undertaking a variety of administrative responsibilities with strong organisational skills.  In addition, you will have excellent interpersonal skills, able to communicate effectively with a wide variety of difference clients.

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits:

  • 30 days annual leave plus bank holidays and additional discretionary closure days over Christmas
  • Beautiful campus in the heart of Regent's Park
  • A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
  • Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
  • Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
  • Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment 
  • Employee discount service
  • £6 a day allowance to spend in University catering outlets (when onsite)
  • Free language classes (free places are subject to availability)
  • Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role

How to apply

Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description).   Candidates who do not provide a full application (including cover letter/statement) may not be considered.

Closing date: 11:45pm on Sunday 8th January 2023

Our goal is to foster and celebrate a diverse and inclusive workplace with a sense of belonging; we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.

Unfortunately, we will be unable to consider your application if you do not already have the right to work in the UK. We are unable to offer visa sponsorship for this post.

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