Business Change Manager

The London School of Economics and Political Science (LSE) is a global community of people and ideas in the heart of central London. We’re a specialist social sciences university, ranked third in the world in the QS subject rankings 2022 and as the top university in London in the Complete University Guide 2023.

The Business Improvement Unit delivers a portfolio of business change projects and programmes across the School.

The postholder will initially contribute to the External Examiners Process Improvement Project (EEPIP) and the Student Academic Administration Project (SAAP). EEPIP is digitising the end-to-end External Examiners process. SAAP is an ongoing project to move student and academic administrative processes into Salesforce, with a current focus on appointments and workshop booking, which will act as a blueprint for rolling out the capability for use across the whole of the LSE.

You will be a key member of the project teams, working with colleagues across the LSE.

Your tasks will include:

• Applying the Business Improvement Unit’s Change Management methodology to assess and define changes and their impact, and design and implement scaled and tailored change plans to successfully transition impacted stakeholders from their current to new ways of working (through the ADKAR phases).
• Working in partnership with Project Managers to ensure all change and project plans are aligned and monitored, ensuring that project outcomes are achieved and embedded, and service benefits delivered.
• Working closely with Project Executives and Managers to ensure their roles in delivering the change plans are clear and they are prepared, equipped and supported to undertake them.
• Supporting all areas of project and programme work, including business analysis and contribute to Programme/Project Business Cases.
• Contributing to key project and programme artefacts such as Vision and scope articulation.
• Presenting at Programme and Project Boards as required

The successful candidate will have:

• An understanding of the key elements of business change and demonstrable experience of supporting people through change within a change process or project.
• Experience of working within multi-functional teams across organisational boundaries, including leading staff through a process of change.
• Developed skills in successful engagement with stakeholder groups and securing pragmatic and viable outcomes for the benefit of the School.
• The ability to create, work to and adapt change plans to meet the needs of the project and those impacted by the change.
• Confident and proactive decision-making skills, able to lead on making independent decisions, as well as assisting others with critical decisions to achieve and maximise outcomes.

For further information about the post, please see the how to apply document, job description and the person specification.

If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please e-mail C.A.Edwardes@lse.ac.uk.

The closing date for receipt of applications is 5 February 2023 (23.59 UK time). Regrettably, we are unable to accept any late applications.

Advert information