Head of Admissions in Operations

Location: Stirling Campus

Contract type: Open Ended

The Post

To support an increasing demand on our services as the result of a significant increase in student applications, Admissions & Access are delighted to be recruiting a Head of Admissions Operations to join our performance driven team, which is committed to excellent service delivery.

The Admissions and Access team, which sits within the Communications, Marketing and Recruitment Directorate, provides a fully centralised, professional admissions service, responsive to customers and stakeholders. We are committed to excellent service delivery by:

• Providing an exceptional applicant experience to a high number of applicants each year and supporting two annual intakes for different modes of study including across: access; undergraduate; postgraduate taught; postgraduate research; study abroad; international exchange; CPD and flexible learning courses
• Meeting key performance indicators, particularly application and offer-making response times
• Engaging and working in partnership with professional services and the academic community
• Being responsive to the global marketplace and regulatory requirements

Description of Duties

The Head of Admissions Operations will be a key member of the Admissions & Access senior management team. They will work to enhance admissions operations and service standards to manage both regulated and unregulated student intake targets, and deliver the ambitions set out in the University’s Strategic Plan. The Admissions environment changes rapidly and the successful candidate will be required to have an innovative and positive attitude to change.

Strategic Management

• Strategic development of offer-making, informed by competitor behaviour and sector changes, targeting high quality, high converting applicants
• Employ new strategies to increase applicant engagement through each part of the admissions process, responsive to competitor admissions practices
• Strategic development and enhancement of service standards, responsive to the global marketplace, regulatory requirements, and immigration compliance
• Provide informed expert input to student number planning, influencing, and informing key business decisions
• In collaboration with Planning, Recruitment and faculties, shape intake targets for regulated and unregulated student intakes
• Provide insight, guidance, and recommendations on the impact of sector-wide changes, e.g., student number controls or changes in government policy
• Strategic development of entry requirements to ensure optimum market position and supporting successful student outcomes

Essential criteria

• Degree or equivalent experience
• Substantial experience of working in a student recruitment and admissions environment, with a proven track-record of excellent service delivery and outcomes, responsive to customer needs and expectations
• Ability to network and build meaningful relationships with senior internal and external stakeholders to maintain strong working partnerships
• Excellent written communication and interpersonal skills, including the ability to synthesize, present and explain complex information clearly and accurately
• Excellent analytical and numeracy skills, with the ability to present insightful analysis, to inform policy and strategic decision-making

For further information, including a full description of duties, essential criteria and details on how to apply, please see Vacancy details | About | University of Stirling

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