Head of Library Experience and Operations

Are you passionate about providing an outstanding student experience? Do you love driving service innovation? Is leading change and inspiring a high performing team your thing?

A fantastic opportunity has arisen for a proactive Head of Library Experience and Operations to join Library and Cultural Services at an exciting time.

This is a 2-year fixed-term role in the first instance.

We are looking for an outstanding leader with fresh ideas to lead the recently formed Library Experience team and help shape our vision for the future. You will drive innovation and service development, ensure consistently excellent experience of the library, and design services and spaces that work for everyone in our diverse University community.

You will join Library and Cultural Services at an exciting time when our 100 strong team is developing a new strategy and shaping major projects in support of Manchester Met's ambitious Road to 2030 strategy. We are reimagining our services and spaces in the Library Transformation Programme, and you will work closely with the Associate Director, using your knowledge of sector and technological developments to help shape our plan.

Library and Cultural Services people are resourceful and passionate about providing an excellent and evolving service to the University's 36,000 students and 5,000 staff. Digital innovation, service development and an outstanding customer experience mean everything to us. We are agile, collaborative, inclusive and bold. Joining us, you'll be welcomed into a dynamic and ambitious team.

This is a position where the right person can make a difference in a vibrant and fulfilling environment.

In Library and Cultural Services we live by our principles:

Our presence in the University 

• Our Library is the perfect fit for Manchester Met. It is specific, relevant and tailored to our University, with a strong sense of place and connection to Manchester and the North West. 
• We are trusted, valued and integral to the University, working in partnership with all our stakeholders.

Our contribution to teaching, learning and research.

• We are embedded in every stage of the student journey and research lifecycle, providing knowledge and expertise to enable student success and research excellence.
• We acquire, curate, interpret and manage content (print, digital, moving images and objects), facilitating engagement by making it visible and usable.
• We are passionate about providing an excellent, proactive and evolving service, always taking a user-centred approach.

Our spaces

• Our library is the beating heart of the campus. Our spaces are welcoming and inclusive environments that foster community and belonging. They are places to learn well and live well.
• We develop innovative physical and digital spaces and robust infrastructures to stimulate the creation, discovery and dissemination of knowledge.

Our people

• We are one team with a shared culture and values. Our people are empowered and supported to be their very best in pursuit of our vision. We are agile, collaborative, diverse, inclusive, innovative and bold. 

Our reputation 

• Our Library, Special Collections Museum, North West Film Archive and Manchester Poetry Library are sector-leading with high visibility, profile and impact. We are thought leaders in our professional communities. 

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