Back to search results

IT Service Desk Analyst

University of the Arts London, London College of Communication

Location: Elephant and Castle, London
Salary: £30,777 to £37,468 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 30th January 2023
Closes: 13th February 2023
Job Ref: 9330

We are seeking a confident and capable individual to join our IT Support Team at London College of Communication as IT Service Desk Analyst. 

What is the Service Desk?

The Service Desk is the first contact for IT support for staff and students across the University, taking around 35,000 phones calls each year. We provide 1st line support with service level targets of 80% for first contact closure and 70% for first level resolution. 

The role

As IT Service Desk Analyst, you will provide a timely and accurate response to IT service request fulfilment and incident handling, delivering a high-quality service (to both staff and students) with a high ‘first contact resolution’ rate, in line with the overall aims and objectives of IT Services.

You will analyse and develop checklists for typical IT problems, recommending procedures and controls for problem prevention. In addition to this, you will maintain knowledge database and call tracking/service management databases, enhancing the quality of problem resolutions. Working within a team setting, you will share information and assist others with calls where necessary.

The IT Service Desk is the most visible service provided by IT Services, and most of the user perception of the IT Department is through their interaction with the Service Desk. Hence, a primary purpose of the role is to provide a high level of customer service at all times.

Why choose us? 

For the fourth year running, University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2022. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better and more sustainable world and championing race equality. 

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance.

Your profile

With demonstrable experience in a service desk function, you will possess good working knowledge of Office 365 applications including Teams, Word, Excel and PowerPoint, as well as possessing strong troubleshooting and problem-solving skills. Capable of working cohesively and flexibly in a team, you will also possess excellent customer service skills.

Please apply early as the closing date may be held earlier should sufficient applications be received.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at DigitalandTechnologystaffrecruitment@arts.ac.uk or 020 7514 2965.

To apply please click the apply button.

Closing date: 13 February 2023, 09:00.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from University of the Arts London, London College of Communication

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge