Student Services Hub Manager

This is an exciting chance to be part of a progressive and cutting-edge University in a beautiful location, where you can really make a difference.  The University of Plymouth is a great place to work, with excellent opportunities for career development and progression for staff, as well as striving to put students at the heart of everything we do.

Our Student Services Department has been reshaped over the past three years, having seen the University redesign our student support and administration services. We have reshaped the support services we provide to students, including mental health, financial and immigration advice, faith and spiritual support, learning support and support for students with additional needs, including disabilities.

Working as a member of the Student Services Management Team, the Student Services Hub Manager oversees the front of house of Student Services, including both digitally as well as in-person.  In the design and delivery of the front of house service, the role holder will ensure the University's commitment to student wellbeing is a priority, represented through the service being student-focused and responsive to student need and tailored to our diverse student groups and key transition points within their journey.

You will manage multiple sites, ensuring the service delivery is consistent and effective through staff development, financial forecasting and planning, organisation of work and continuous prioritisation, informed by the strategic direction of Student Services.

The right candidate for the role may not have worked in higher education before but will bring innovation and creativity with excellent leadership skills.  You'll be a part of transforming the services within the department and delivering an excellent student experience.  We are looking for candidates who have experience of managing high-volume customer service environments and know how to motivate and lead staff to deliver an excellent student experience.

Core to our service is promoting wellbeing and good mental health.  So, in addition to being able to effectively lead and manage a service, you will be passionate about wellbeing and able to weave this into the service delivery, ensuring our services meet the needs of students and supports them at key points of the academic year (such as induction) or when they need it most (for instance, when problems arise).

You'll be an excellent team player and able to problem solve and plan work at a strategic level, working sometimes on projects outside of your own area of responsibility or expertise.  You'll be comfortable working under pressure.

For an informal discussion to find out more about the role then please contact Claire Chinnock (Student Services Manager – Advice and Hub) on 07976 812619 or claire.chinnock@plymouth.ac.uk.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.

Interviews are likely to take place on Friday 17^th March 2023 and you will be notified if you have been shortlisted or not.

This is a full-time, permanent position, working 37 hours a week.

Flexible working options including job share will be considered.

Closing Date:  12 Midnight, Sunday 26^th February 2023

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