Student Experience Manager

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Are you passionate about looking after students living in University owned and managed partnership accommodation, promoting a positive environment and experience that fosters a sense of belonging and community? If the answer is yes, you will be in charge of the Residences Life Team in the delivery of a residential educational curriculum that supports a learning environment where students' personal, academic and career goals can be achieved and directing and managing the Disciplinary Casework Team for student behaviour and misconduct.

You will also undertake the role of Duty Manager out of hours along with other Accommodation Services colleagues.

To apply, please complete an online application and upload a CV and cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples.

For informal queries regarding the role, please contact Sharon O'Donnell, Head of Customer Services & Residences Life, Sharon.odonnell@ncl.ac.uk.

Interview date: 28th February 2023.

For more information about Accommodation Services, please click Accommodation.

Qualifications

• A first degree or equivalent qualification, together with significant relevant professional experience.

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