|Salary:||£36,521 to £46,836 per annum (dependent on skills, experience and qualifications)|
|Placed On:||3rd February 2023|
|Closes:||26th February 2023|
Full-time (35 hours per week), Permanent
We are seeking a Student Experience Officer to line manage a team of Student Experience Officers and escalate complex student support needs. You will act as the first point of contact for all non-academic specific queries and provide advice and support as required.
Regent’s University London is committed to providing a peerless student experience. You will take a case-management approach to student support by identifying students who require additional support and ensuring students receive accurate and timely responses to queries. You will also provide course-related administrative support that relates to the student experience.
To be successful, you should have experience of providing high quality customer and/or student support and a background of dealing with customers/students from a range of different and diverse backgrounds. You will be a strong communicator and administrator, with excellent interpersonal and organisational skills. You can also speak to your experiences of leading and managing staff and will have the ability to build and motivate teams effectively.
Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll also be focussed on customer service and the student journey.
Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.
Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.
We are a small, friendly and supportive University offering great benefits for our staff including:
How to apply
Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description). Candidates who do not provide a full application (including cover letter/statement) may not be considered.
Closing date: 11:45pm on Sunday 26th February
Our goal is to foster and celebrate a diverse and inclusive workplace with a sense of belonging; we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.
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