Service Desk Analyst

De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience.

A culturally rich university with a palpable commitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help students develop the skills and attitudes employers demand.

Faculty / Directorate

De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. The contribution of the Information Technology and Media Services (ITMS) directorate is essential in the delivery of the corporate strategy for the university to maintain the quality of its provision and its distinctiveness.

Role

The University is continuing to make a significant investment in its IT and media services provision to ensure the delivery of a consistent, high quality IT and media services across the university. As part of this agenda, we are currently seeking an experienced, enthusiastic and self-motivated Service Desk Analyst to join our Service Desk team. While the key focus will be on the main duties and responsibilities, role holders will ensure that staff and students are at the heart of every service delivery.

The role is on a permanent, full time (37 hours per week) basis.

Ideal Candidate

An exciting opportunity exists for an experienced Service Desk Analyst to join a dynamic Service Desk team that is responsible for providing an excellent service supporting students and staff within the University.

We are looking for someone with experience of providing telephony and face to face IT support to customers. Who leads by example and provides a first class service in every interaction. You will have excellent team working, communication and organisational skills. With the ability to build effective relationships with customers at all levels. In addition, you must be a strong team player who can analyse and prioritise your own and the team’s workload to meet challenging deadlines. You will be expected to be flexible and react quickly to changing priorities whilst maintaining a high level of customer service at all times.

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