Location: | Edinburgh |
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Salary: | £30,619 to £35,308 |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 28th March 2023 |
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Closes: | 21st April 2023 |
Job Ref: | 6226 |
Vacancies available: 1
The Estates Department of the University of Edinburgh is recruiting for a Helpdesk Technician. The successful candidate will join an existing team, managing and triaging high volumes of building maintenance fault/service requests using dedicated CAFM system, and also providing proactive customer care to all telephone and email enquiries.
This is a fantastic opportunity to join a department which is committed to supporting the University in achieving excellence.
The Opportunity:
As the first point of contact for all Estates Helpdesk enquiries, deliver guidance, fault diagnosis, and technical direction to staff and students across the University, providing a customer focused service and processing service requests and providing customer feedback in line with established service levels.
Your skills and attributes for success:
Enquiries should be directed to Eileen Mullan (eileen.mullan@ed.ac.uk)
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