Helpdesk Technician

Vacancies available: 1

The Estates Department of the University of Edinburgh is recruiting for a Helpdesk Technician. The successful candidate will join an existing team, managing and triaging high volumes of building maintenance fault/service requests using dedicated CAFM system, and also providing proactive customer care to all telephone and email enquiries.

This is a fantastic opportunity to join a department which is committed to supporting the University in achieving excellence.

The Opportunity:

As the first point of contact for all Estates Helpdesk enquiries, deliver guidance, fault diagnosis, and technical direction to staff and students across the University, providing a customer focused service and processing service requests and providing customer feedback in line with established service levels.

Your skills and attributes for success:

• Established maintenance/facilities management background
• Customer-focussed approach and excellent written and verbal communication skills.
• Good working knowledge of Microsoft office.
• Accuracy and attention to detail.
• Ability to prioritise workload and work to KPIs.
• Relevant experience in a similar role.

Enquiries should be directed to Eileen Mullan (eileen.mullan@ed.ac.uk)

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