Audio Visual Technical Specialist

About us

The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

Within ISD, IT Service Delivery provides infrastructure and other technology services, the common IT service desk and application development/support services including database administration.

This post is in Technical Operations, which works across UCL to deliver and support cost effective and consistent Network, desktop and AV solutions.

About the role

As an AV Technical Specialist, you will act as the final escalation point for the Service Desk and 2^nd line support teams. You will coordinate and deliver prompt, in-depth, customer focused 3^rd line support to staff, students and honorary contract holders.

Your role responsibilities will include the following:

• Lead and coordinating the AV, lecture capture, digital signage, occupancy sensors and any other lecture room technologies/services
• Provide expertise in learning and teaching space technologies whilst acting as a technical specialist in assigned areas

Additionally, you will provide mentoring & developing, training and support to 2^nd line support team members.

In the event we get a high number of applications, we may close the advert early before the published closing date. As a minimum we will keep all adverts open for 2 weeks.

About you

As an Audio-Visual professional, you have in-depth experience using AV technologies within learning and teaching spaces (ideally within a higher education environment). You can work within a pressurised environment and using your communication and analysis skills be able to liaise with stakeholders to diagnose complex hardware and software faults and fix these whilst continuing to update those impacted through to resolution. Additionally, you have an understanding of HR and financial processes as well as knowledge of Project Management, ITIL and Agile methodologies.

You will also be able to demonstrate the following:

• Experience using Lecture capture equipment and software such as Echo 360 and video conferencing
• Project management experience of small programmes and minor works
• Experience developing, leading and overseeing virtual teams
• Experience using digital signage technologies
• Experience using Creston as well as a qualification in Crestron Programming
• Experience training and mentoring staff
• Experience of using a fault logging system

What we offer

As well as the exciting opportunities this role presents, we also offer great benefits. Please visit UCL’s rewards and benefits page to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

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