Assistant Incident and Problem Manager

Closing Date: 16th June 2023 - 12:00 noon

Interview date: Week commencing 28^th June 2023

Flexible and remote working is an option, but must be able to attend Milton Keynes, as required for an in person event or meetings.

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The Chief Information Office (CIO) Portfolio bring trusted design, data and technology know-how to the delivery of lifelong learning.

CIOP are responsible for the digital information, systems and technologies used by staff and students across The Open University. Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students.

The role  

The Open University is recruiting an Assistant Incident and Problem Manager.

Incident and Problem Management are critical elements within Supplier & Service Management. This role will provide the Incident Manager with assistance in maintaining control over the ongoing issues to ensure a consistent and reliable service, where root causes are tracked and analysed to identify where improvements can be implemented.

Skills and experience

• A minimum of ITIL v3 Foundationor ITIL v4 Foundation qualification is desirable.
• Demonstrable experience in managing major and/or regular incidents is required.
• Ability to undertake analysis of patterns and trends and recommend improvements.

Although, this position involves making decisions related to major incidents, we are looking for someone who not only thrives under pressure, but also has very good communication skills and the ability to communicate at all levels of the organisation. This role demands a good team player.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

To apply for this role please visit: Assistant Incident and Problem Manager | Employment (open.ac.uk)

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