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Head of Student Systems and Records

Birmingham City University – Academic Registry

Location: Joseph Priestley Building

Fixed Term contract for 6 months

Closing Date: 23.59 hours GMT on Tuesday 05 December 2023

Birmingham City University is a large and diverse place to study right in the heart of the vibrant city and we currently have an exciting opportunity for a Head of Student Systems and Record to join and lead our dynamic team within the newly formed Directorate of Student and Academic Services. The post holder will lead and manage a provision of services that span across student systems and records. This role will suit an experienced student systems manager/leader who can lead development of student systems, reporting, ongoing systems maintenance and has experience within a similar role.


This is an exciting new role and one where you can make a real difference to key areas that impact and support an outstanding student and staff experience. You will report directly to the Assistant Director Delivery Services and will hold key accountability for student systems reporting, student records, student systems training and the student lifecycle, ensuring services within the post holder’s remit are aligned (through negotiation) to other relevant Professional Services teams, ensuring high-quality customer service is monitored and measured appropriately.

You will be responsible for leading and managing multiple teams and drive forward process change and improvement underpinned by student systems development, reporting and records management, equipping teams across the University with the training they need to effectively use a variety of student systems. 

Through effective management of multiple teams, the Head of Student Systems and Records will:

  • Oversee maintenance of multiple systems including SITS (student records system) and ARC (placement management).
  • Lead the scoping, planning, management and delivery of systems enhancements of student lifecycle applications primarily in SITS:Evision and ARC to an agreed delivery plan. These developments will be user friendly, intuitive and meet the requirements gathered from stakeholders across the University.
  • Ensure that services delivered meet high standards and to agreed service level agreements.
  • Manage workload allocation and project manage key business priorities.
  • Lead on the student data reporting requirements that meet the needs of the business users and align with external data requirements.
  • Manage the annual systems maintenance activity and plan resources to enable all deadlines and routine updates to be completed.
  • Be an expert advisor on systems and records, collaborating with other departments where required and specifically in relation to system integration, solutions and advice on system developments and functionality.
  • Develop external networks, sharing best practice and driving a culture of client centred continuous improvement that supports the ever changing HE landscape e.g., system configuration for external reporting.
  • Deliver a systems’ training strategy and deploy an annual systems’ training plan via the Student Systems Training and Support team that takes into account user development requirements, is aligned to the academic calendar and linked to data quality and records maintenance. This will include the production of material and resources to support training, supporting different learning styles.
  • Advise on and oversee the integration of systems and exports/imports of data.
  • Ensure overall system integrity and performance, including but not limited to batched processes, system configuration, and coding and design standards.


  • Educated to first degree level or able to demonstrate a combination of professional qualifications, skills, and experience at an equivalent level. 
  • Extensive experience in the use and development of a corporate student record system, in particular SITS:EVision and experience from a similar role.
  • A level of high computer literacy and data interrogation tools and ability to deliver creative systems solutions in line with business requirements and strategy.
  • Substantial successful project management experience.
  • Experienced leader and people manager, with the ability to support, develop and motivate a team.
  • High level of interpersonal skills including the ability to influence, negotiate, support change, and develop strong stakeholder relationships, relaying information to technical and non-technical individuals.
  • Excellent organisational skills with the ability to effectively deliver operational work plans and achieve service level agreements.

Further details:   Job Description  

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly-owned subsidiary of Birmingham City University.


Birmingham City University is growing in quality and standing, with an academic STEAM agenda at the heart of our ambitions. We are transforming the lives of students and their communities, and want outstanding people to join us in taking us on the next stage of our exciting journey.  

Our students learn through doing. They are empowered throughout their educational journey, achieving significant educational gain and personal transformation.  

There has never been a better time to join us. Come and be part of the next exciting stage of our journey.


At the heart of our 2025 Strategy is our mission is to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.

Located in the centre of the UK’s second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.  

Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio. 


Birmingham is home to a rich and diverse range of communities.  Our students reflect this rich cultural mix, and we are continuing to work to make sure that this is also reflected in our broader university community. 

Birmingham City University values the quality and diversity of our staff. Our staff and student community is defined by our core values, which outline who we are as a University and how we work with each other. Our core values are we create opportunity, we think differently, and we build community. 

We are committed to equality, diversity and inclusion, continuously reviewing and improving our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential. 

We hold an Athena SWAN Bronze award in recognition of our commitment to improving employment practices for the advancement of gender equality.

Our University is located in one of the most culturally rich and diverse Cities in the UK, and it is our ambition to be the University for Birmingham and the surrounding region. The events of 2020 have highlighted the stark inequalities that Black, Asian and Minority Ethnic Communities face and we are committed to removing the institutional barriers that our staff and students face and improve the representation, progression and success of staff and students from all backgrounds within higher education.  To demonstrate this, we have signed up to the Race Equality Charter to show our commitment.

Birmingham City University has been recognised for its progress on LGBT+ equality with a Gold award in the Stonewall Index and have entered the Top 100 Employers 2023 for LGBT+ inclusion. Meanwhile, we are Disability Confident (Committed) and are on an exciting journey to advance our University to progress through the Disability Confident scheme.

We are also a Mindful Employer, which means we are committed to supporting the mental health and well-being of our staff, and we have also signed up to the Mental Health Charter led by student mental health charity Student Minds.   Furthermore, we are signed up to The Technician Commitment - a university and research institution initiative supported by the Science Council and Gatsby Foundation – aiming to ensure visibility, recognition, career development and sustainability for technicians working in higher education and research.


The youngest city in Europe with under-25s accounting for nearly 40% of the population, Birmingham is a city full of energy and enthusiasm and is a great place to live and work.

Based in the heart of England, the city is easily accessible by road, rail and air. Birmingham New Street station has recently undergone major redevelopment, while the city is at the heart of the high-speed rail network, HS2.  HS2 will provide new rapid rail travel connecting Birmingham City Centre to London and the rest of the network from the new Curzon Street Station – adjacent to Birmingham City University’s City Centre Campus – and will be one of the most environmentally friendly stations in the world.

The city’s appetite for progression is boundless, and it has been championing innovation since the earliest days of the Industrial Revolution, reflected in Birmingham City University’s new STEAMhouse building which opened in October 2022 and is home to an inter-disciplinary community of entrepreneurs, businesses, academic researchers, and students offering a wealth of support to companies of all sizes to boost growth through innovation to address commercial and societal challenges.

Birmingham is brimming with great theatres, museums, the world-famous Birmingham City University Royal Birmingham Conservatoire, as well as beautiful historical buildings and the iconic Library of Birmingham. It also has amazing concert and sporting venues including Edgbaston Cricket ground, which Birmingham City University has a long-standing partnership with.  It is also home to the Alexander Stadium, which is the stunning new home for Birmingham City University’s sport courses.  The Stadium was one of the main event spaces for the Birmingham Commonwealth Games in 2022, which saw the eyes of the world on the city, and Birmingham City University staff and students played pivotal roles - including designing the official medals for winning athletes. 

Birmingham’s vibrant dining scene offers something for all tastes, including Michelin star restaurants, Spiceal Street at the Bullring, the Chinese Quarter, and the famous Balti Triangle.

The city also provides a great place to shop, being home the Bullring and Grand Central, the luxurious Mailbox Birmingham and the world-famous home of British bling - the Jewellery Quarter, which is home to Birmingham City University’s School of Jewellery.

From Harvey Nichols, Selfridges and the beautiful arcades and independents, to the city’s historic markets in Digbeth, the shops in Birmingham offer a plethora of choice.

BCU Values underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students.

Location: Birmingham
Salary: £50,321 to £54,699 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 21st November 2023
Closes: 5th December 2023
Job Ref: 112023-705
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