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Customer Relations Assistant

UWE, Bristol

Location: Bristol
Salary: £25,138 to £28,759 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 23rd November 2023
Closes: 3rd January 2024
Job Ref: R06818

About us: Accommodation Services provide a home to over 5600 students living within our portfolio and in nominated properties. This role will help deliver a high quality service within a customer-focused environment which operates 24/7/365.  

Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with meaningful social activity and connecting students to the services offered by the wider University. 

In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

About you

You will be working as part of a team to provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters.  

Where is this role based?

The post is predominantly based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed – while we continue to develop incredible new facilities to enhance our offer even further. However, travel to other campuses and nominated accommodation buildings will be necessary.

The campus has excellent transport links; we are within walking distance of two train stations, our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe.  Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

In addition to progressive pay rates, we offer a wide range of employee benefits including generous annual leave and pension schemes as well as opportunities for training and personal development.

UWE Bristol recognises the power of a truly diverse university community.

Further information

If you would like an informal discussion about this opportunity, please contact Tracy Talboys on 0117 328 3601 or email: Talboys@uwe.ac.uk

This is a full-time, fixed-term post until 2nd January 2025 (or earlier return of post holder), working 37 hours per week. This role is campus based for all of your time.

The postholder is required to be available to work out of standard office hours working a minimum of one evening during the week until 19:00.

Weekend working will be required in respect of the main departure and arrival times (Welcome Weekend), Summer turn around and various marketing events (Open Days and Applicant days).  Prior notice will be given.

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