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Reception Services Team Leader

Leeds Arts University

Location: Leeds
Salary: £30,507 to £33,319 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 30th November 2023
Closes: 8th January 2024

Hours: Full time – 37 hours per week

Leeds Arts University is the only specialist arts university in the North of England. We have contributed significantly to the development of arts education for over 170 years, and have developed a national and international reputation based on the achievements of our students and staff.

The Estates & Resources department are looking for the right candidate to lead the front of house reception service at both our Blenheim Walk and Vernon Street site. You will have previous experience of leading front of house teams and have a customer facing outlook. You will be able to demonstrate excellent customer service and organisational skills with the ability to meet and exceed customer expectations. This is a rewarding role, and an opportunity to develop an outstanding customer focused reception service for the University.

The Reception Services Team Leader will lead and motivate a small team of reception staff who will be the first point of contact for students, staff, visitors and contractors to the University. The team is responsible for dealing with enquiries and processing mail and deliveries to the University, handling calls on the University switchboard, providing information, guidance and direction to people both within and visiting the University. You will provide the welcome at public events such as Open Days, Private Views in our Gallery, and for End of Year shows offering guidance, advice and information to guests and visitors.

A full list of the essential criteria for the role can be found in the job description, and the role does necessitate a flexible working pattern.

Please note CVs will not be accepted for this position. If you would like to apply for this vacancy, please click the 'apply' button where you will be redirected to our website.

Closing date: Monday 8th January 2024 at 11:59pm

Interview date: Thursday 25th January 2024 (in person)

Leeds Arts University is committed to pursuing equality of opportunity and is to safeguarding and promoting the wellbeing of all learners and we expect our staff to share this commitment. We would particularly welcome applications from black and minority ethnic candidates as they are under-represented within the University at this level.

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