Head of Student Services

Location: Oxford / London

About us

Since 1985, Oxford Business College (OBC) has been a trailblazer in transformative education, catering especially to overlooked individuals, particularly mature students facing traditional education barriers. Operating seven days a week, OBC's innovative approach accommodates diverse lifestyles and commitments of non-traditional learners. With campuses in West London, Slough, Oxford, and Nottingham, OBC's ultra-flexible scheduling ensures inclusivity, supported by a robust digital infrastructure. Fostering a sense of belonging for students from all backgrounds, we provide comprehensive support services. Emphasising practical skills for employability through industry placements, OBC stands as a dynamic catalyst for change, reshaping higher education with a steadfast commitment to accessibility, flexibility, and inclusivity. Join OBC in shaping the future of education and unlocking opportunities for a diverse range of students, with over 7500 students and 300 colleagues. 

About the Job

The Head of Student Services, reporting to the Chief Academic Officer, oversees non-academic aspects of Student Support & Welfare. Responsibilities include leading a diverse team, implementing innovative technologies, and fostering partnerships for enhanced support services. The role encompasses crisis management, proactive welfare services, regulatory compliance, and alumni engagement. The ideal candidate must be available during busy periods and weekends, with limited leave during peak times. 

About You

The ideal candidate for the Head of Student Services position should have an essential undergraduate degree, with a desirable postgraduate diploma/degree in marketing or education. Essential experience includes leadership in student support services, strategic change, and comprehensive knowledge of UK Higher Education policies. Desirable qualifications encompass hands-on experience with emerging technologies, non-traditional higher education, and previous roles in private HE establishments. Critical skills involve understanding widening participation, market research, data analysis, relationship management, planning, and proficiency in marketing-related software. Behavioural attributes should include strong leadership, adaptability, high ethical standards, resilience, and alignment with the college's core values. 

Benefits Package

Your health and wellness are of utmost importance to us, and our offerings encompass: 

• 25 days annual leave, plus 8 bank holidays.
• Access to personalised CPD plans and opportunities.
• Tax efficient workplace pension scheme with NEST.
• Subsidised Advance HE and other memberships.
• Support with private medical insurance.
• Eyesight test vouchers.
• Annual bonus for exceptional performance.
• 24/7 employee assistance/ support.
• Relocation allowance (discretionary).
• Hardship assistance in exceptional circumstances.
• Access to deals and discounts for cinema, gym, food & shopping. 

Equal Opportunities

As an inclusive employer committed to equal opportunities, OBC takes pride in its commitment in Equality, Diversity, and Inclusivity (EDI). We require all OBC employees to embrace our EDI policy, and we unequivocally condemn any form of discrimination. If you aspire to elevate your career to new heights within the OBC community, are motivated by our inclusive environment, and dedicated to success, we encourage you to submit your application today! International applicants are also encouraged to apply. 

Informal queries

Informal queries should be directed to the Executive Principal, Professor Fawad Inam (fawad.inam@oxfordbusinesscollege.ac.uk, Tel no. +44(0)3332420000, extension: 555). 

How to apply?

Please send your CV along with a cover letter via the 'Apply' button above.