Student Welfare Adviser

About the role

This role is working within the Professional Services Team in the Department of Mathematics, serving an UG cohort of over 1000 students.

The Department has a large cohort of UG and PG taught students as well as a thriving research student community. By utilising networks and the pastoral care system already in place, the role holder will be able to collaborate effectively across a range of colleagues, networks and students, which is essential for success in the role.

We are looking for individuals who are experienced working in student facing roles and have a genuine interest in supporting student welfare provision to make the most of their time at UCL, complementing the work of personal tutors and academics.

The Student Welfare Adviser will provide an interface between academics and professional services providing both wellbeing services and opportunities for students to enable students to get the maximum benefit of the wealth of opportunities available.

The role requires interaction with many people within UCL at all levels, a professional attitude, willingness to help, and an ability to remain tactful and assertive are a must in order to adequately execute the role. Building effective and positive working relationships is essential.

The Student Welfare Adviser will be responsible for and will use coaching techniques and identify new opportunities to provide support for their students. Their job will be to know their students and be a first point of contact for them, working alongside academics and other professional services staff and the Teaching and Learning team.

The post holder will be expected to be adaptable, quickly assimilate information, not be afraid to ask questions and find out information and establish their own support networks across UCL. An excellent eye for detail, superb organisational skills, the ability to communicate effectively, good humour and patience are essential.

This post is available from 1st September 2025 or as soon as possible thereafter.

About you

If you require any arrangements to be made to take full part in the recruitment process, please contact Anna Rutherford (anna.rutherford@ucl.ac.uk).

We particularly welcome female applicants and those from an ethnic minority, as they are under-represented within UCL at this level.

Please note, this role does not meet the eligibility requirements for a skilled worker visa under UK Visa and Immigration legislation.

Customer advert reference: B04-06378

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