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Customer Services Team Leader

University of Salford - Directorate of Student Success, Administration & Support

Location: Salford
Salary: £31,396 to £36,023
Hours: Full Time
Contract Type: Permanent
Placed On: 21st February 2024
Closes: 13th March 2024
Job Ref: 2249

A bit about the Library Services Team…

The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University. We make every contact count: finding the right answers, connecting students to different services, and looking for the best solutions to their problems. Our team builds rapport with our service users, cultivating an inclusive Library community where students can be themselves and feel supported. We maintain a high standard in our library spaces and resources, ensuring an excellent experience each time.

The Library is organized into three functional units: Library Services, Content and Business, and Learning and Research Support. Library Services are responsible for the delivery of services including access management, lending, and returning of books and laptops, in person enquiry services, and for the management and development of libraries and learning spaces across the campus.

So, what will the role involve?

The Customer Services Team Leader is responsible to the Customer Service Manager for the day-to-day operations of Library Services and its associated functions. The skills and competencies required include exemplary supervisory and team working skills and the ability to work flexibly and effectively with key delivery partners.

The regular shift for this role is Monday to Friday 9am - 5pm, based on campus however, some flexibility may be required in line with service requirements to provide cover for other shifts including evening and weekend cover.

To ensure you submit a high-quality application, we suggest using the STAR technique and providing examples of how you meet each of the criteria listed in the person specification when responding to the application questions.

Applicants should be aware that although the role will be assigned to a specific department/school within DSSASS in the first instance, we reserve the right to reassign the post to meet the future needs of the University.

If you have further questions, please contact the hiring manager, Jenni Roebuck J.Roebuck@salford.ac.uk , for an informal chat.

What’s in it for you?

  • Competitive salary– and excellent pension scheme.
  • Generous annual leave– plus the option to buy additional holiday days.
  • Flexible working– we support a culture of flexible and agile working to help you find the right balance
  • Professional development– we offer a comprehensive package of training and development opportunities to help you achieve your full potential
  • Our community– there’s a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives.
  • The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts.
  • Wellbeing support – all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities, including discounted gym memberships.
  • Sustainable Salford – we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.  

At the University of Salford you’ll join a place to be inspired, connect and thrive.

For more information and to apply for this vacancy, please visit Customer Services Team Leader - University of Salford VX (tal.net)

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

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