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Senior Co-ordinator, Student Casework

The Open University - Academic Services

Location: Milton Keynes, Hybrid
Salary: £30,487 to £36,024
Hours: Full Time
Contract Type: Permanent
Placed On: 27th February 2024
Closes: 12th March 2024
Job Ref: 21511
 

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect this to be approximately once a month.

Change your career, change lives

The Student Casework Office (SCO) is responsible for receiving, recording, referring and monitoring formal complaints and appeals through the appropriate procedures.

With responsibility for supporting the student discipline process we provide advice and guidance to staff who are handling disciplinary cases and administer the meetings of the University’s Central Disciplinary Committee (CDC).

The role

The Senior Co-ordinator has day to day responsibility for overseeing the work of the Student Casework Co-ordinators in relation to student complaints, appeals and discipline.

You will be the first point of referral for Student Casework Co-ordinators in relation to complex cases and enquiries acting as an escalation point when required. You will work closely with the Senior Manager, Student Casework in providing advice and guidance on managing student casework to staff across the University. 

In addition, you will also act as working secretary to the Central Disciplinary Committee of the University and will support the Senior Manager in providing management information reports on an ad hoc and regular basis.

Skills and experience

  • Do you have experience in working flexibly, proactively, cooperatively and responsively sometimes under considerable pressure and are able to adapt quickly to changing priorities?
  • Do you have the ability to coordinate the workload of the team, manage your own workload, and escalate issues when required?
  • Are you able to understand complex information and then disseminate this to non-familiar individuals?
  • Ability to think logically in evaluating situations and solving problems 

If you can answer “Yes” to these questions, then we would love to hear from you.

Full details can be found in the job description below. 

If you would like to discuss the application or recruitment process before making an application, please contact Lauren Denton at Resourcing Hub on 01908 655544 or resourcing-hub@open.ac.uk quoting the reference VRF 21511.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

Closing date: 12th March 2024, (12pm – noon)

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