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Head of Student Advice & Support (599301)

University of Strathclyde - Professional Services (Information Services, Compliance, Commercial, etc.) - Student Experience

Location: Glasgow
Salary: £57,696 to £64,914
Hours: Full Time
Contract Type: Permanent
Placed On: 28th February 2024
Closes: 25th March 2024
Job Ref: 421016
 

You will lead, manage, direct and oversee the delivery of an outstanding student experience across areas of Student Advice & Support.

FTE: 1.0 (35 hours per week)
Term: Open

At the University of Strathclyde, as a socially progressive, values-led organization, we are working hard to fulfil our dynamic and ambitious Vision 2030 strategy. In supporting our strategic direction, the University seeks to deliver an excellent experience for all students. To support this ambition, we wish to appoint a motivated and experienced individual as our new Head of Student Advice & Support. The post holder will lead, manage and direct the delivery of an outstanding student experience in all aspects of delivery and customer services in Advice & Support Services.

Playing a key leadership role within the Directorate of Student Experience, you will act as a key senior point of contact and source of expert advice for issues relating to Student Conduct & Incident Reporting, Student Finance and Funding, Learner Development and Student Helpdesk. Educated to degree level or equivalent, you will have significant experience in progressive leadership roles across higher education, experience of managing multiple teams, establishing and developing new services, and supporting teams through change.

With expert knowledge of student support issues in higher education, you will, ideally, have demonstrable experience of leading at least two of the teams across the areas of responsibility. As a member of the leadership team within the Directorate of Student Experience, you will play a key role in the response to a range of serious student incidents that often lead to complex student disciplinaries; as such, you will have extensive experience of managing complex student casework and conduct and disciplinary processes.

Interviews are scheduled to take place on 18 April 2024.

For informal enquiries, please contact Ann Duncan, Deputy Director Student Experience at ann.duncan@strath.ac.uk.

Click here for full details.

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