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International Student Experience Officer

University of West London - Student Engagement and Retention Services

Location: London
Salary: £36,570 to £41,953 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 4th March 2024
Closes: 17th March 2024
Job Ref: SE004

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2023.

We were also named University of the Year for Student Experience and Teaching Quality in The Times and The Sunday Times Good University Guide 2023, being described by the editor as “regularly among the top-performing universities” and proving that “it is possible for a London-based institution to achieve outstanding levels of student satisfaction beyond other universities”.

*University status awarded in or after 1992.

The Department

The Student Experience and Retention Team sits at the heart of UWL; working collaboratively with colleagues across the university but quite specifically with the Directorate and the Student Union to ensure students have a positive experience throughout their journey.

We play a key part in executing successful inductions and enrolments throughout the year. Provide early interventions and campaigns directly to students to support them to stay on track with their studies. The team also provide bespoke provision for our Visa Holder students. 

The Role

The role will provide prospective Student Visa Holders/International Students with orientation and guidance on a variety of topics that are corelated with the student journey. The role will play a key part of the monitorisation of visa holder students regarding: their immigration and student status, location, travel plans, support needed, right to study check and expected date to be on campus via the tracking procedure. The role will also ensure students have attended the mandatory ‘international student responsibilities meeting’, University of West London - Advert Template - 2015 attended induction and completed enrolment process.

The International Student Experience Officer will coordinate the annual calendar of activities and events for international students, including the organisation and execution of the Prepare for Success at UWL course, delivered as a pre-arrival element for the student visa holders. The post holder will ensure students are well informed with relevant stakeholders notified of the student experience via an up-to-date communications strategy. The postholder will support with the content creation and dissemination of the monthly international student’s newsletter.

The Person The position is ideal for an individual who thrives in a cross-service, multi-stakeholder environment covering a range of projects.

The successful candidate will possess a natural disposition towards building relationships, have excellent organisational skills, a demonstrable customer service ethos, and the ability to communicate effectively with a wide range of stakeholders in both written and verbal format including Mandarin.  

How to Apply

To apply click on ‘Apply Online’ and fill out the application form.

Further information about the application process can be found here: https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0

Please email hr.recruitment@uwl.ac.uk  if you need any assistance with the application process. For informal enquiries about the position please contact the Student Experience Manager Roseanna Donnan via Roseanna.donnan@uwl.ac.uk

Additional Information

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

This position does not meet the University criteria for Skilled Worker sponsorship visa.

We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time.

The University of West London reserves the right to close the role prior to this date should a suitable applicant be foun

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