Student Financial Support Manager (Postgraduate)

The Role and Department

The Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants.

The Service is part of the Student and Academic Services Directorate which provides a professional administrative support service to staff, students and potential students of Durham University.

The Academic Registrar is the head of the directorate and is responsible to the Pro-Vice Chancellor (Education) for its management. The following services fall under the remit of the Directorate:

• Access and Engagement
• Student Recruitment and Admissions
• Academic Quality Service
• Student Immigration and Funding
• Student Registry

All of the services are based at either the Palatine Centre or Mountjoy Centre in Durham City.

The post holder will be responsible for a range of challenging duties in the area of postgraduate student financial support, covering the administration of internal and external sources of funding (in particular UKRI) for students and managing and developing the provision of information and guidance on financial support to prospective and current postgraduate students.

You will play a key part in the running of a customer-focussed, efficient and professional service dedicated to ensuring that postgraduates applying to, and attending, Durham University receive service befitting a world-class university in the area of student financial support.

You must also be a flexible team-worker able to take responsibility for managing a varied workload to a high standard. A high level of accuracy, sometimes under pressure, is essential. You will be dealing with highly confidential, and potentially sensitive, information and must ensure that it is kept in accordance with the principles of the General Data Protection Regulations (GDPR) and in the strictest confidence.

The Student and Academic Services directorate, currently operates a hybrid working opportunity, allowing staff to share their workload, working both at home and in the office.

Further information about the role and the responsibilities is at the bottom of this job description.

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