Student Enquiry Centre Assistant

About the Role

The Student Enquiry Centre is the central hub for student enquiries and is the front-of-house service for Registry Services. The Centre handles queries from current undergraduate and postgraduate taught students, in person, by telephone, email and via the helpdesk system known as SEC Online. The Centre also deals with requests from third parties requesting verification of student awards. The Student Enquiry Centre Assistant will assist the team in providing front line support to all taught students (undergraduate and postgraduate) offering advice, guidance and instructions from pre-enrolment through to post award. This is a face-to-face role and is required to be in the office presently 4 days per week with one day working from home. During peak periods such as Enrolment, Exams and Graduation, the postholder is required to be present in the office 5 days a week.

About You

The ideal candidate will have a strong customer focus and be confident in dealing with general and specific enquiries. You should be approachable, sensitive to individual student circumstances and able to deal with their enquiry from initial raising through to satisfactory completion / resolution. An understanding of higher education processes would be advantageous.

About the Department

Registry Services is responsible for the maintenance of a student’s personal and academic record from the point of enrolment through to award, for the development and delivery of the academic and exams timetables, the distribution of the Queen Mary bursary and other approved scholarships, ensuring compliance with immigration rules and dealing with academic and regulatory queries from both students and academic colleagues.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

In return, we offer 30 days’ leave per annum, access to a pension scheme, a season ticket loan scheme and competitive salaries. We also offer enhanced family friendly leave, and an on-site nursery at the Mile End campus. You will also work with a friendly team, with personal development opportunities.

The post is based at the Mile End Campus in London. This is a full time, permanent role. The starting salary will be Grade 3, in the range of £31,421 - £38,165 per annum, inclusive of London Allowance. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made.  Appointments are usually made at the start of the salary range.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.

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