CRM Centre of Expertise Manager

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the Job

The CRM Centre of Expertise Manager (COE Manager) will line manage the newly formed CRM Centre of Expertise Business Support Team and coordinate CRM work with other Dynamics specialist roles in IT Services. This role is responsible for the unlocking of live Dynamics 365 functionality to positively impact users’ CRM experience and ultimately improve communications with students. 

UEL’s CRM (Dynamics 365) delivers end to end communications and customer service across the student journey, from initial enquiry to alumni membership. As CRM COE Manager you will need to work confidently across multiple areas of our large CRM system, collaborating closely with various departments across the university to ensure you and your team provides best practice and support for the entire student lifecycle. 

About You

To succeed, you’ll need relevant and demonstrable professional experience of using, developing, and supporting others with the technical, marketing and customer service functions of a CRM. You’ll also need to be forward-thinking, versatile, innovative, calm under pressure and able to deliver to deadline.  

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday, plus 3 days over Christmas and bank holidays, and we’re always open to consider flexible working arrangements. We have a discretionary and non-contractual shared success bonus scheme with a value of up to £5,000 in the 23/24 academic year, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Advert information