Digital Content Officer

Closing Date: 23.59 hours BST on Thursday 25 April 2024

A great opportunity for a Digital Content Officer to join the University of Surrey’s ambitious Communications and Marketing directorate on a fixed-term basis. 
 
Working to optimise content performance and user journeys across the University’s website in a variety of ways, you’ll be a content focused and highly organised professional, with ambition to deliver excellent digital experiences for the user.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.   

Role & Responsibilities

You’ll be responsible for leading the content strategy and owning the digital content channels for the University of Surrey, ensuring information is presented in a clear, accurate and engaging way to users, while following accessibility standards.

This role is pivotal to the delivery of the University’s objectives of improved online engagement with key audiences, growth in the quality and number of applicants, and a clear articulation of Surrey’s research and reputation strategy.

Key Responsibilities Include:

• Own the structure of the content across the University’s digital presences, helping to determine both site and page structures from a content perspective and optimise user journeys across the site.
• Lead the digital content on the University’s channels, taking an editorial overview of content quality and leading the content element of key projects
• Lead the University’s web support function, setting service level agreements, defining support standards and processes, and leading the workbench approvals function for devolved content editors around the University. 
• Determine the life cycle of content, determining review points, setting metrics and KPIs, and monitoring the performance of content. Work with the wider Digital team to understand user behaviour and feedback, optimising templates and layouts based on feedback and data. 
• Develop and update training guidelines for digital content at the University, communicating best practice and acting as the main advocate for user-focused content and digital content standards across the University. 

What’s in it for you?  

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.   

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.  

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:  

• Competitive Salary
• Market leading Pension
• Highly flexible/hybrid working
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Student discount eligibility
• Access to on site world-class leisure facilities at discounted rates 

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Further details:     Job Description   

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