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Enquiries Administrator

University of Plymouth - Enquiries and Admissions Service

Location: Devon, Plymouth
Salary: £23,144 to £24,533 per annum - Grade 3
Hours: Full Time
Contract Type: Permanent
Placed On: 4th June 2024
Closes: 17th June 2024
Job Ref: B0247

Under the direction of the Student Recruitment Enquiries Team Leader and as a member of the team, you will provide support on all enquiries coming in to the department via phone, reception, email and other communication portals.  All activities should be undertaken to support in the delivery of a customer focused, cost effective and efficient enquiry service with a flexible approach to working.

A proactive and enthusiastic individual is required to join the team with responsibility for handling enquiries, assisting with data tasks and supporting the customer focus of the department. 

It is essential that you possess good IT skills, excellent communication skills, experience of working within an office or customer focused environment and attention to detail.  An understanding of or experience in the Higher Education sector would also be desirable.

You will:

  • contributes to the delivery of an effective and flexible admissions and enquiries service as appropriate
  • co-ordinate the enquiries service provided by the department ensuring a schedule for reception cover and direction of enquiries taking account of customer demand and variations in staffing levels
  • contribute to the delivery of an effective and flexible admissions and enquiries service, offering support, training and guidance to team members as appropriate
  • support the Enquiries Team Leader & Interview Facilitator in the implementation of established streamlined process for interviews and provides co-ordination and support for a cross faculty/SRA process
  • manage and categorise Outlook mailboxes
  • respond to enquiries in an accurate, timely and customer-focused manner. Uses a variety of systems to support application processing and customer relationship management

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role please contact Gemma Worth by email gemma.worth@plymouth.ac.uk or telephone 01752 585011.

Interviews are likely to take place on Thursday 27th June 2024.

This is a full-time position working 37 hours a week on a permanent basis.  Remote working is available up to 1 day a week following your initial training period.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits/support mechanisms, including ongoing development opportunities, flexible working, staff networks and enhanced maternity, paternity and adoption leave.

A summary of our comprehensive benefits can be viewed here

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.  

We particularly welcome applicants from under-represented communities at the University of Plymouth, such as carers/parents, people with disabilities, ethnically diverse, LGBT+, and people from all socio-economic backgrounds. 

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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