Information Point Team Leader

About us 

Student and Campus Life Services provides support for students to help them to develop academically, professionally, and personally.

Information Points operate across all UWE campuses as a first point of contact for student queries.  

About you 

We are looking for an enthusiastic, customer-focused, resilient, and flexible individual to work on a fixed term basis (for one year or the earlier return of the postholder).

This is a part-time, fixed-term maternity cover post from 11th August for 1 year, or the earlier return of the post holder, working 30 hours per week.

Working pattern will be Monday, Tuesday, Thursday and Friday.

You will predominantly be required to work standard office hours (8.30-17.00) but may on occasion be asked to support the service at the start or end of the day (from 08:00 or until 18:30).

Currently there is the opportunity to work in a hybrid way, working from home on occasion

• You should have good organisational skills and administrative experience from a professional or specialist service.
• You should have excellent IT skills including experience of email, MS Office 365 including Word, PowerPoint, Excel and Teams to expert level.
• You should be customer focussed with experience of managing a team within a busy customer service environment.
• You should have experience of dealing calmly and sensitively with difficult or distressed people
• You should have good communication skills, and the ability to build rapport quickly with students and colleagues.
• You should have evidence of building relationships with other services colleagues
• You should be able to deal calmly and sensitively with difficult or distressed people.
• You should be able to manage own workload
• Preferably you will have knowledge and understanding of student experience and processes within Higher Education, along with knowledge and understanding of mental health issues
• You should be resilient and able to work flexibly.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

 Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff. We offer a wide range of employee benefits including progressive pay rates.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority candidates and  as a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact:

Claire Foreman on 0117 32 86834 or email: Claire.Foreman@uwe.ac.uk 

Interviews are scheduled to take place at our Frenchay Campus late July/early August 2025.

This is a part-time, fixed-term post until August 2026, working 30 hours per week.

This post is not available on a job share basis

UWE Bristol is a campus-based University, therefore, it is campus based for at least 3 days, with the opportunity to work from home on the remaining days

 Right to Work in the UK

 The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. We are unable to provide sponsorship for this role. 

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